"When I started school again last year, I replaced my five year old, tattered Jansport with a SOLO messenger bag. I was unfamiliar with the name, but it had all the features I wanted and at around thirty percent less than the Targus and Swiss Gear bags I was considering, I couldn’t pass it up. Anyway, after a year of beating on the thing - and I do mean beat on - it’s held up remarkably well.
Cheers,
Karl
Orland Park, IL
"I just ordered another D957-4 SOLO Rolling Laptop Case for my husband. Why? This week he was taking out the trash and left his computer bag behind his car. He forgot about the computer bag and BACKED HIS CAR UP OVER IT--laptop and all. Although the bag looks pretty much trashed, his MacPro computer, cord, and clickers all survived inside apparently unscathed. He was totally dejected because, as he says, he loved that bag--just the right size and not too small. Space for books, pens, computer, PDA, iPod. You name it. And, with wheels that make it easier on his bum shoulder. However, I just said thank heavens he had that particular SOLO bag--strong enough to support even a 1.4 ton VW Golf!
Janet
West Hartford, CT
"I purchased a laptop bag a few years ago and have used it constantly. It is comfortable and easy to use. Thank you.
But it was a certain incident I wanted to thank you about in particular. Just this morning, as I was helping some guests and family into the car, I foolishly leaned my bag up against the side of the car. As I helped everyone get the baby into the car, I forgot about my bag and proceeded to back out of the driveway. That’s right, you guessed it, as I turned the wheel to turn onto the street the front left tire ran over the bag with my computer inside. As I felt the bump as the car rolled over the bag. I took a moment to inspect the tire marks on the bag and quickly opened the case. I frantically pulled out my laptop and upon seeing no visible damage I did the most important check -- I pressed the power button. Without hesitation my computer hummed to life and I am now sending you a message on that same computer. Thank you for making a quality product. You have a customer for life."
Sincerely,
John
Annacotty, Ireland
"Thanks for taking care of my warranty on my briefcases, I was very impressed on how your company handled this.
Again Thanks,"
Emory
Woodstock, GA
"I must say that this experience has been fantastic! I know the importance of good service and of good attention to the customer, and I am thrilled with your help. In the future, I will make sure to mention to friends and colleagues the quality of your support (and product); and I will personally make future purchases from you, regardless of price differential or other factors.
Many thanks for your kind attention in this matter!"
Sam
Boston, MA
"In this day where excessive negative atmosphere are so seemingly predominate in our country in the political arena, the workplace, education, religious institutions and families, I thought it was time for me to take some personal responsibility to comment about the outstanding customer service I received from you customer service representative MARGA. She offered her name when I was connected to her through the customer service number - a very personal touch as well as a clear statement that the management of SOLO really stands by their motto that at SOLO, it really is ’ALL ABOUT YOU!’
I explained my need of purchasing a shoulder strap for your Classic Rolling Laptop Case (Style D529-1) which I purchased at Staples in Boardman, Ohio for my son, a PhD candidate at North Carolina State. She replied that she would be glad to send one to me and when I asked how I could make payment for the strap, she replied there would be no charge. At that point I was so pleasantly surprised that I asked for the spelling of her name so I could write a note of thanks to the management for their kindess as well as letting them know what an outstanding employee they have in Marga.
I am fully aware on a personal basis that the employees in customer service can truly "make or break" a company. You are obviously aware of that as well.
Bravo to you SOLO and to your outstanding employee MARGA - a customer service representative who really gets it right!"
Most Sincerely,
Bernadette
Poland, OH
"I have your SOLO style# B701-4 ladies briefcase and I just wanted to tell you I LOVE IT!!! It is a great bag and I have gotten so much use out of it---I carry it about everyday!! Thank you for making such a nice product at a reasonable price!!"
Jane
Chicago, IL
" I just received your tan colored rolling laptop case, and I wanted to tell you how fanstastic I think the bag is. Despite its amazingly value price, the quality and feel of the bag are just wonderful. I have been looking for a bag that meets my travel and work needs, this bag has surpassed my hopes and expectations.
Thank you for designing and producing such a great bag!"
Best Wishes,
Lawrence
Sheffield, MA
"I would like to express my sincere appreciation to you customer service group, particularly manager Marga. I purchased a D957 briefcase several years ago, and it has easily become my dependable travel companion. When the handle mechanism faltered, Marga promptly forwarded a new handle for replacement; I couldn’t be happier. It seems companies offer robust warranties, but often aren’t willing to take care of business. This wasn’t the case, in this case, for my case! I’ll recommend your products to my peers."
Regards,
Marcus W
Walla Walla, WA
"I received my new computer case today! I can’t begin to express how pleased I am with my dealings with SOLO. Not too long ago, I had an experience with a manufacturer about their product that was still under warranty and it was clear there was a defect. It took numerous letters, e-mails and phone calls to finally resolve the issue. It is very refreshing to deal with a company, like SOLO, who not only has a quality product, but stands behind their product and warranty. Thank you for being a company with integrity!
I am a SOLO customer for life!"
Pete
"I have received my new B64-4 style rolling computer case and am very happy that your company lived up to its warranty. Thank you.But even more importantly, I want to thank you and everyone else associated at Solo that handled my bag replacement. Here is why. When I shipped my old case to you I thought I had cleared everything out, of course.Unfortunately it wasn’t until days after I shipped the bag, when I was packing for vacation, that I realized that I had misplaced my noise canceling headphones. I knew I had brought them back from my last business trip, but they were nowhere to be found. I truly had no idea where they were. I didn’t even suspect them to have been in the case I sent to SOLO.When I returned from vacation I was pleased to find the new B64-4 case on my door step, but to my surprise inside the box was also my headphones.I hope you’ll share my appreciation with all of the staff who had anything to do with the handling of my order. The integrity of your people is noteworthy in today’s business world. I have shared this story with numerous people in the last week and
always use the term of "excellent customer service" at U.S. Luggage (LLC.)."Thank you all.
Martin Z.
"My sincere thanks for your rapid action in dealing with my return. SOLO’s policy with regard to their "luggage" is most admirable. Your company is to be commended on their reliability. I would be happy to support any testimonial regarding SOLO’s customer service as overseen by you. I own three pieces and can say that I am pleased with the quality of the product as well as its appearance."
David
"I accidentally left my brand new laptop behind my wife’s minivan in the garage one day. As luck would have it, she backed out the next morning, and dragged the case 20 feet without knowing it, and then drove OVER the bag. She brought it in immediately, and to my surprise, only the LCD screen was cracked. I ordered a new screen for $200.00 and replaced it myself. A new laptop would have cost me over $1500.00! If not for the padding in the case, it surely would have been un repairable. The case at only $100.00 paid for itself numerous times over. Unfortunately, it needs replacing as the zippers don’t open as they should, because of the accident, but you can bet I will purchase the exact same case."
Ken
"Just a quick note of thanks for providing a good piece of equipment. You have a quality product."
John
"You truly understand the meaning of customer service."
Eric
"I’d like to take this opportunity to express my heartfelt appreciation to you and your organization for the quick response to my request… I am certainly very pleased with you and your company for your kind consideration in this matter, and I want you to rest assured that any luggage that I purchase in the future will be from you."
Jerry
"Just wanted to let you know that in a world of declining customer service quality, you stand heads above the rest. You stand by your warranty and the help I’ve received has been prompt, courteous, and easy to deal with. What GREAT service and attention!
BRAVO!!" Sincerely,
Dave
"It is rare these days that a customer gets such satisfying service. I want you to know that service of this sort certainly creates a strong loyalty to your company and your products. I do hope you will forward this note to the head of the customer service department and to the ceo of your company. Thank you very much."
Bradford,
Kentucky
"Not only do you have excellent well designed products, but the customer service I experienced was second to none. Many thanks again to all involved." Yours sincerely,
Peter W.
"I am a Nursing Student, and this semester I have to carry 12 textbooks. It was
impossible to find a bag big enough to carry all of those books, let alone one with
wheels. Those books are heavy! Then I came across This wonderful rolling computer catalog case from you. It looks great, it is wheeled, it holds all of my books AND my laptop, the handle is long enough for even the tallest people. This thing is lockable, so my laptop is safe in its padded removable pouch, and the bag is tough and nearly indestructible. I LOVE MY BOOKBAG, and I will recommend it to all my friends and classmates."
P. Bulicek, Arizona
